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Support Page

Welcome to our Helpdesk Support Center! Here you easily find answers to questions through our knowledgebase or you can create a ticket to ask a question or get support.
Please browse our Frequently Asked Questions or use the search bar before opening a ticket!

Latest Articles

  • How do I download and print a Gift Card?

    Once your payment has been confirmed, sign in into your account. You will be directed to your account dashborad with the orders list. Select the order that included the gift card clicking on "View...
  • Why is my link shown as E-Check payment review?

    An E-check is a payment founded directly from your bank account (instead of Credit Card or Paypal account). All our payments are processed by Paypal for security reasons and Paypal requires 7-10 days ...
  • Did you added an extra fee on my payment?

    NO. We never add any extra fee to your payment and all our payments are managed by the European department of Paypal. Anyway it is possible that you credit/debit card or bank adds a fee to your...
  • How can I download my patterns?

    You can download them by returning to the shop after the payment is processed, through the link emailed to you by Cloudsfactory (if you can't find it, please check your spam folder), or at any time...
  • Password lost?

    To retrive your password click on the "Log In" button on the very top menu. Just below the login form you can find the "Forgot your password?" link to retrive your password. Then you will be...