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Support Page

Welcome to our Helpdesk Support Center! Here you easily find answers to questions through our knowledgebase or you can create a ticket to ask a question or get support.
Please browse our Frequently Asked Questions or use the search bar before opening a ticket!

Latest Articles

  • How can I use my reward points?

    You can use your points in the second step of the checkout (after clicking continue on the billing address page). You must check the box and choose how many points you'd like to use!   PLESE...
  • How can I download my patterns?

    You can download them by returning to the shop after the payment is processed, through the link emailed to you by Cloudsfactory (if you can't find it, please check your spam folder), or at any time...
  • Why are my points disappeared?

    Unfortunately if you use the points but you don't complete the checkout, your points will be lost. This is not our choice but how the system works. If you have lost your points, please submit a...
  • AT&T email signup problems?

    At the moment AT&T and all the email accounts connected to this network* are not able to receive our emails. At&t has a strict policy for IPs that are outside the US (like us) and despite our ...
  • Why do you need my address if you sell digital products?

    Our Company is located in Italy. According to the Italian law, we are obliged to issue a regular invoice for every item we sell, that has - by law - to include the buyer name and address. Your data...