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Support Page

Welcome to our Helpdesk Support Center! Here you easily find answers to questions through our knowledgebase or you can create a ticket to ask a question or get support.
Please browse our Frequently Asked Questions or use the search bar before opening a ticket!

Latest Articles

  • Did you added an extra fee on my payment?

    NO. We never add any extra fee to your payment and all our payments are managed by the European department of Paypal. Anyway it is possible that you credit/debit card or bank adds a fee to your...
  • How can I download my patterns?

    You can download them by returning to the shop after the payment is processed, through the link emailed to you by Cloudsfactory (if you can't find it, please check your spam folder), or at any time...
  • Password lost?

    To retrive your password click on the "Log In" button on the very top menu. Just below the login form you can find the "Forgot your password?" link to retrive your password. Then you will be...
  • I have a Discount / Promo Code, how do I use it?

    You can use it during the checkout. Click on the cart icon on the top menu, so you will be brought on your cart review page. At the end of your cart, just near the "Grand Total", there is a box...
  • What is a Gift Card and how does it work?

    A Gift Card is a prepaid card that you can buy for yourself or gift to whoever you prefer! The cards are sent in PDF format (no physical card is sent) that you can print off or see on your...